Purebun.com – Exploring the Potential of Conversational AI Technology to Change the Crypto Industry.
Conversational AI is a technology that enables two-way interaction in a human-like manner and intuitive capabilities, engaging users while providing fast and accurate responses.
Co-Founder and Chief Product Officer of Yellow.ai’s Total Conversational CX Automation platform, Rashid Khan, said, “Conversational AI-powered cryptocurrency exchanges can engage their customers at any time through seamless and interconnected omnichannel customer support.
“This strengthens the crypto customer experience and provides the real-time support needed to gain customer trust and loyalty to the platform,” Khan told Liputan6.com in a written statement, quoted Wednesday (8/6/2022).
“For example, if a customer asks, I receive a notification that my funds have been transferred from one place to another, but I don’t see any change in my ownership,” he explained.
In order to understand user intent and assist them with their next course of action, the dynamic AI conversational agent breaks down the question into “funds have been transferred from one wallet to another” and “no change whatsoever in my holdings.” This leads to accurate resolution without hassle and delay.
Basically, one of the main benefits of conversational AI is its ability to capture and interpret conversational data to describe the voice of the customer, giving companies a better understanding of what customers are really thinking.
This allows customers to feel like they are dealing with real people they can trust as they step into the incredible but yet perfectly mapped world of cryptocurrency.
The Importance of Customer Experience in the Crypto Industry
In an era when customers expect seamless integration of services across multiple platforms, the majority of crypto exchanges continue to offer basic CX support via traditional telephone and email communication channels with low response rates. Users are often forced to rely on FAQs posted on crypto forums.
“This has become a major source of poor customer service in the cryptocurrency market, leading to industry dysfunction around the world,” said Khan.
Due to the volatility of the crypto world, a customer support mechanism that is highly agile and scalable and competent in resolving simple to complex customer inquiries is required.
According to Khan, in order to close this gap and strengthen their position as a platform that customers can trust, crypto companies need to pay attention to customer needs and deliver voice and chat experiences two important components of a conversational AI strategy.
Growing Fast in Southeast Asia
“This will also make it easier for them to compete in the cryptocurrency industry and establish themselves as a reliable platform for cryptocurrency trading,” said Khan.
“Because crypto exchanges are in a growing and evolving financial sector, they can benefit from studying the success of the banking world which has an excellent customer experience model,” he continued.
As the cryptocurrency market has grown rapidly in Southeast Asia, Khan expects the customer experience to remain one of the industry’s top priorities.
This proves that a solid conversational AI strategy can help crypto exchanges effectively structure inquiries and improve the overall customer experience, but can also provide a significant boost to building moments of trust. with customers, which is becoming one of the key factors in promoting wider adoption of cryptocurrencies.
Get to know the ADA Token, the Cardano Network Crypto, which is one of the top altcoins
Previously, Cardano was a proof-of-stake blockchain platform whose goal was to enable “change-makers, innovators and visionaries” to bring about positive global change.
As an open source project, Caradno also aims to “redistribute power from irresponsible structures to individual margins” helping to create a more secure, transparent and fair ecosystem.
Cardano was founded back in 2017, and is named after the 16th century Italian polymath Gerolamo Cardano. The original ADA token takes its name from the 19th century mathematician Ada Lovelace, who is widely considered to be the world’s first computer programmer.
The ADA token is designed to ensure owners can participate in the operation of the network. Therefore, those who hold these cryptocurrencies have the right to vote for any proposed changes to the software.
Founder of Cardano
Cardano was founded by Charles Hoskinson, who was also one of the founders of the ethereum network. He is the CEO of IOHK, the company that built the Cardano blockchain.
In August 2021, Charles Hoskinson announced the launch of the Alonzo hard fork, causing the Cardano price to soar, rising 116 percent the following month. On September 12, 2021, the Cardano ‘Alonzo’ hard fork was officially launched, bringing smart contract functionality to the blockchain. More than 100 smart contracts were deployed in the next 24 hours after launch.
Cardano is also used by agricultural companies to track fresh produce from field to fork, while other products built on the platform allow educational credentials to be stored in a non-perishable way, and retailers to suppress